3.5+ years in IT operations and retail tech — the foundation for the backend work I'm doing now.
Current
Rekall Technologies — Operations Technician
January 2023 – Present · NJ
Managed-services IT environment
Administer Active Directory and Microsoft 365: user provisioning, access management, mailbox creation, and license allocation across client environments.
Monitor server storage and performance; manage capacity proactively to keep systems efficient and available.
Resolve a high volume of HelpDesk tickets across Windows, networking, and hardware issues.
Develop hardware proposals and manage procurement to match client specifications and budgets.
Provide bilingual (English/Spanish) technical support to end users.
Previous
Walmart — Electronics Team Lead
October 2021 – January 2023 · NJ
Led and trained the electronics team on company policy and workflows.
Streamlined team workflows and managed inventory.
Resolved complex customer service issues in the electronics department.
Promoted to team lead three weeks after starting as an associate.
Staples — EasyTech Associate
August 2021 – April 2022 · NJ
Performed fresh OS installations, hardware diagnostics, and component replacement for client machines.
Identified and removed malware to restore and secure client systems.
Marshalls — Salesfloor Associate
August 2018 – March 2020 · NJ
Customer service, merchandising, and store operations.
Credentials
Certification: CompTIA A+
Education: Middlesex County College — Computer Science (2017–2018)